Committed to excellent customer service! Ha what a joke! Not a bad word what so ever about the mechanic but the owner a whole other story! I asked for a price on a oil change for particular vehicle and I guess the owner made a mistake but I still gave the price it was his fault. Now this was over a quart of oil if that!! Normally I go to NTB in Glasgow and they do everything for. 19.99 and I take in my own quart of Lucas to use and this replaces a quart. So I thought I would stop in Midas and ask if I brought my own quart could they do it and they way the owner acted was unbelievable, rude, nasty. I will tell everyone I know and everyone they know do not take your car to this place! This is not good customer service or even the way to talk to someone!!! Remember one thing word of mouth is your best advertisement and I got a lot to say!!! NTB five minutes up the road and no tax!!!!
Always fair and never let you leave if something is serious wrong with your vehicle! We have been treated like family and that means a lot.
Great service everytime I go there
Always take good care of my vechile and treat myself and my kids with respect. They don't cut corners and always do good affordable work
Eva is the epitome of excellent customer service! All leaders and trainers need to study her and Stefans work ethic and Customer service execution. They are masters if not experts on the craft! They took care of us like people, answered all our questions and went above and beyond ALL expectations! Stranded in MD/DE Eva called us a Rental and even gave Hotel suggestions and gave us Directions and time to get our bearings before taking everything out of the car. I've never felt so at peace in a Bad Situation. Eva is the greatest addition and higher Midas has had in the front desk ever and Stefan is the Robin to her Batman.Eva even went out of her way to drive us to Avis herself!! Also they met us halfway on the payment process so that we could have the car fixed today!! Their turn around time is amazing too! A week or less for my engine! I would trust them with my kids or my bank account. Great people, I pray God blesses both of them for all their days and in all they do!
Midas is a US Car Repair based in Elkton, Delaware. Midas is located at 338 E Pulaski Hwy, Elkton, MD 21921, USA.
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